Did helping Mum or Dad feel harder than it should have?

Share Your Experience

When someone you love starts needing more support, it can be hard to know what to do first, who to trust, or which information actually applies to your family.

We’re researching what families go through during this stage, so we can better understand what support is actually needed.

If you have been through this, are going through it now, or regularly support families in this situation, we’d be grateful for your input.

Families Don't Struggle Because There Is No Information

There is already a lot of information about ageing, care, funding, legal documents and support services. But many families still feel unsure.

Not because there is no information, but because it is hard to know:

  • What applies to their situation
  • What needs to happen first
  • Who they should speak to
  • What can wait
  • What they wish they had known earlier

Before creating any future resources, tools or support options, we want to learn from real family experiences.

We Would Love to Hear From You If…​

  • Supporting an ageing parent now
  • Have supported an ageing parent in the past
  • Helping after a fall, hospital visit or health change
  • Trying to organise care, documents, support or family decisions
  • Living away from Mum or Dad and trying to help from a distance
  • Supporting a parent who does not want help
  • A professional who regularly supports ageing families

Your experience could be helpful if you are:

You do not need to have all the answers. We are interested in what felt confusing, difficult, helpful or missing.

Share Your Experience

FAQ

Is this a survey?

Yes, but we do not want it to feel like a cold or formal survey.

It is an invitation to share your experience so we can better understand what families go through when someone they love begins to need more support.

No.

At this stage, we are conducting research. We are not asking you to buy anything.

The purpose is to learn from real experiences before shaping any future solution.

The survey is for adult children, spouses, partners, relatives, friends or professionals who have experience supporting an ageing person.

This may include people currently going through it, people who have been through it before, or professionals who regularly support families.

No.

Please only share what you feel comfortable sharing.

We are interested in your experience, challenges, questions and decision-making journey. Detailed medical information is not required.

The survey should only take a few minutes.

You can write short answers or provide more detail if you would like to.

What will you do with my answers?

We will look for common themes, challenges and gaps that families experience.

This may help shape future resources, guides, tools or support options for families navigating ageing-related decisions.

No personal story or identifying details will be shared publicly without your permission.

We may use overall themes or anonymous insights to help explain what families are experiencing.

Yes.

Your experience is still valuable, especially if you have already gone through the process of deciding what support was needed, organising services, speaking with family, or navigating public and private options.

Yes.

We would like to hear from professionals who regularly support ageing families, including people working in health, aged care, social support, legal, financial, community or advisory roles.

That is exactly the kind of experience we want to understand.

Many families are unsure what applies to them, what to do first, or who to speak with. Your perspective can help us understand where families need clearer support.

Thank you for helping us understand what families need.

Every response helps us build a clearer picture of the real challenges families face when someone they love begins to need more support.

Your experience may help shape future resources or support that makes this journey easier for other families.

Scroll to Top